Improved quality inspection scores
National Pro Clean Corp specialises in training and consulting programs for the cleaning industry.
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Onsite training by Gary Clipperton, can fine tune your cleaning operations.
We can noticeably improve the productivity, quality, and management skills of your cleaning operations – Guaranteed.
Pro Clean College is the training division of National Pro Clean Corp. and headed by Gary Clipperton a 50-year industry veteran. Superior training programs are provided to the custodial and janitorial industries. Pro Clean College is an approved IICRC Basic Skills School.
As independent consultants, we have access to specialized expertise and cleaning skills that can be presented impartially. The delivery of cutting edge technology can be accomplished without bias to a particular brand name of equipment, or chemical.
An expert cleaning consultant can offer outstanding improvements
By implementing a comprehensive custodial training program, clients will experience improved worker productivity, and building appearance, as well as increased sanitation of their facilities. Our clients can also experience the following benefits:
Gary Speaking at an ISSA Class in Las Vegas
Gary has trained the carpet and floor crews at several hospitals
Gary providing a total cleaning audit for 2 million square foot building in Washington D.C.
Scope of Training Sessions
- Nightly routine cleaning tasks for trash removal, dusting, floor-sweeping, damp mopping, and vacuuming.
- Restroom cleaning and disinfection.
- Floorcare for VCT tile, or wood, terrazzo, concrete, epoxy and ceramic, if required
- Carpet care including soil prevention, vacuuming, spot removal, bonnet, encapsulation, hot water extraction, and balancing all cleaning systems.
- Furniture and upholstery cleaning.
- Window and window covering cleaning.
- Wall cleaning.
- Miscellaneous cleaning tasks, such as detail work for chalkboards and trays, doors and jambs, window sills and frames, lockers, vent covers, light fixtures, ceilings tiles, and baseboards.
- Organizing chemical and equipment needs.
- Cost-saving strategies.
- Disinfection Best Practices
Removing Coronavirus threats
- Using best management practices for disinfecting will help ensure that you are cleaning appropriately to kill the necessary microbes. Because disinfectants are designed to kill micro-organisms, most are toxic. Disinfectants can be corrosive irritants, and potentially carcinogenic. With best management practices, only the correctly measured amounts should be used. ATP meters are a growing trend in monitoring the efficiency of cleaning processes.
- Productivity Improvements– organizing an efficient cleaning operation with labor-saving procedures.
Preparation and Production of training manuals
- Client facilities can be surveyed to identify specific cleaning challenges. This can consist of interviews of building administrators, and custodians to ensure proposed training techniques fit client’s needs.
- Obtain consensus among all involved parties regarding cleaning equipment, chemicals, and procedures (standardization). Cleaning frequency schedules can be adjusted depending upon light, medium, or heavy use.
- Development of personalized training manuals can also consist of client photos of personnel, buildings, equipment and chemicals.
- Operations manuals can also be developed to consist of:
- safety procedures, SDS for all chemicals, equipment maintenance procedures and policies, vendor chemical usage information, and purchasing policies.
Train the Trainer
Class Instruction topics from Cleaning Performance Handbook written by Gary Clipperton.
Cleaning Process – staffing requirements, cleaning standards, schedules, and workflow:
- Understanding quality and productivity audits
- Strategic plan to upgrade cleaning performance
- Value engineering
- Work simplification and motion economy
- Accelerating the learning curve
- Engineering a cleaning flow system
- Process Improvement Checklist
- Process Training agenda for trainers
Quality Improvement – upgrading building appearances
- Quality surveys and scores
- Quality Factors beyond the control of the cleaning crew
- The total costs for poor quality
- Quality Improvement flow chart
- Improving detail work – makes noticeable improvements
- Quality Improvement Checklist
- Quality Training agenda for trainers
Reducing Cross-Contamination
- Identifying touch points that are germ hotspots
- How to ensure a surface has been properly disinfected
- Dwell time – how important is it?
- Reducing soil loads so disinfectants can do their job
- What is MRSA, C-diff, and how is it destroyed?
- Use of black-lights and commode inspection mirrors
- 18 steps to reduce mold and mildew in schools
- Following EPA and Center of Disease Control guidelines
Disinfection Best Practices
Using best management practices for disinfecting will help ensure that you are cleaning appropriately to kill the necessary microbes. Because disinfectants are designed to kill micro-organisms, most are toxic. Disinfectants can be corrosive irritants, and potentially carcinogenic. With best management practices, only the correctly measured amounts should be used. ATP meters are a growing trend in monitoring the efficiency of cleaning processes.
Productivity Improvements – organizing an efficient cleaning operation with labor saving procedures
- Locating performance problems – 15 steps
- Input and throughput hindrances
- Locating Process, Supply, Management and Worker restrictions
- Productivity variables that affect production rates
- Productivity Improvement Checklist
- Productivity Training Agenda for trainers
Advanced Carpet and Floor Care – techniques for improving quality and productivity
- Understanding and overcoming resistance to change
- Conflict resolution
- Motivation strategies
- Handling performance excuses
- Seventeen attitudes to avoid, and the correct ones to practice, and teach
- Morale evaluation checklist
- Morale Training agenda for trainers
- Value of training
- Gap analysis
- Training and teaching objectives
- Training the Whole Person
- Skill assessments
- Dictator VS Leader
- Negative Management Styles
- Attributes of a Leader
- Coaching steps
- Coaching Performance Checklist
Troubleshooting Cleaning Deficiencies – solving common cleaning problems
- Investigating complaints and substandard results
- Cleaning Problem Resolution Flow chart
- Answering the “why” and “which” questions
- Over 100 tips on solving cleaning problems for the following areas:
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- Trash removal, dusting, spray and wipe, and detail work, vacuum work, wet mopping, restrooms, burnishing, scrub and re-coat for hard surface floors, stripping, finish application, carpet spot removal, encapsulation cleaning, and carpet restoration.
Training and Motivation Skills for Managers – Improving loyalty, and reducing turnover for building managers and assistants
- Understanding and overcoming resistance to change
- Conflict resolution
- Motivation strategies
- Handling performance excuses
- Seventeen attitudes to avoid, and the correct ones to practice, and teach
- Morale evaluation checklist
- Morale Training agenda for trainers
- Value of training
- Gap analysis
- Training and teaching objectives
- Training the Whole Person
- Skill assessments
- Dictator VS Leader
- Negative Management Styles
- Attributes of a Leader
- Coaching steps
- Coaching Performance Checklist
Training Class Summary
- Timetable for training courses is at CLIENT’s discretion.
- Pro Clean College instructor, Gary Clipperton will need access to CLIENT equipment and chemicals to properly demonstrate techniques.
- Pro Clean College will conduct all classes according to CEU standards and qualifications set forth by the International Association for Continuing Education and Training association. Courses will consist of printed materials, demonstrations, diagrams, class interaction and actual hands-on training. Desired objectives and outcomes will be established for each course and testing will identify levels of accomplishment.
- Certificate of Completion to be provided to each student who passes the appropriate test criteria.
- CLIENT may elect to videotape the training seminars. Videotape and reproduction will be responsibility of CLIENT. Copyright and distribution privileges will remain the property of Pro Clean College, and National Pro Clean Corp.
Optional Programs which can be offered
Cost-Savings – On-site time studies, work simplification, and cost reductions.
- Survey each site (first and second shifts) to consist of work sampling of all custodial personnel.
- Identify workflow pace and organizational ability of each custodian.
- Identify cause of interruptions. Estimate percent of time lost in backtracking, ill preparation, lack of value in operations, excess bureaucracy, disorganization, and interrupted momentum.
- Develop system to reduce lost time due to interruptions. If necessary, meet with administrator to discuss job assignments and loss of productivity.
- Engineer a cleaning flow system for each cleaning route.
- Instruct staff on suggestions for improved productivity (making every minute count).
- Individual implementation of best practices. Show workers how each surface should appear in order to rate a 9 or 10 on the QC inspections.
- Correct all identified cleaning deficiencies.
- Implement procedures outlined in Training Manual.
- Show and tell – implementation of dozens of procedures to improve productivity.
- Instruct carpet and floor crews to improve results, and improve efficiency.
- Streamline cleaning operations to achieve original improvement goals.
- CLIENT involvement. Cooperation of custodial staff and administration.
Customer Satisfaction Survey
- Conduct customer satisfaction email survey of all school administrators. Compile results and graph trends. Submit reports along with recommendations as to priorities that need to be addressed.
- Consultant will compile and submit report within one week of completion of all surveys.
- Client involvement. Email survey form to all involved parties.
Quality Control Inspections
- Visit each site and conduct visual inspection, noting obvious cleaning problems.
- Major areas, such as; heavily stained carpet, heavy wax buildup and discoloration, heavy mineral deposits on drinking fountains and restroom fixtures, heavy soil buildup on windows and any obvious neglect will be noted. Staff will be encouraged to correct deficits, and corrective procedures will be outlined to building managers. Follow-up email to all involved parties.
- Timetable – initial inspection followed by additional inspections by in-house manager.
- Client involvement – Provide training to mangers of how to conduct inspections, and how to handle re-training of workers.
Equipment and Supply Audit
- Inspect equipment for proper size, function, operation, and suitability. Productivity and efficiency of equipment will be noted as well as list of needed equipment.
- Carpet extractors will be inspected for proper operation of spray pattern, psi, and inches of water lift. List of needed repairs for all equipment will be provided.
- Provide report for potential labor savings for upgrading equipment to more efficient models.
- Establish testing protocols to compare competitive machines.
- Review annual supply budget, and note deviations.
- Identify quality or product performance problems, and suggest corrections.
- Compile and submit list of equipment, and chemicals currently used.
- Establish chemical protocol testing procedures. Establish fair and accurate comparisons, along with use dilution costs.
- Obtain consensus regarding superiority of specific cleaning solutions. Move toward standardization for each cleaning category.
Don’t leave until you read the bottom line
We have many clients who experienced severe cleaning issues. In each case, we pointed out 1-2 dozen critical issues and showed them the cause, correction, and prevention. They were delighted at the improvement in the appearance of their facility.
Additionally, we have helped clients reduce their labor costs by 25%. Often we discovered a dozen tasks that could be accelerated with an improved process.
You owe it to yourself or your company to give us a call or email us with your questions and needs.
Consulting Services
Letters of Recommendation
We worked with National Pro Clean in order to develop a new cleaning process for our organization. We were able to work directly with the founder and president of the company, Gary Clipperton. He was very knowledgeable, enthusiastic, and experienced when it came to cleaning. He took the time to evaluate our processes and procedures, not only through our written documentation but observing our employees at work.
Gary was very involved; he even performed the work in order to get a better feel of the process! Using the information he retained, he was able to provide us with an updated procedure and even training videos to help us implement the new process. He has made himself available to us for any follow up questions and/or concerns. Gary was very helpful, hands on, accommodating, and very easy to work with.
Dear Gary:
I want to thank you for the training you’ve provided us related to pricing and bidding for custodial services, and more recently for floor care. Your JanBid software system is simple to use and very helpful when performing “what if’ scenarios. The three days you spent with our floor care crew significantly improved their knowledge and effectiveness, especially as it relates to hard floor care. Your guidance provided the crew with solutions which are both practical and cost-effective. We appreciate your willingness to work directly with the night crew until well into the morning hours, then meet with our management staff during the day to discuss your findings and recommendations.
Thanks again,
Steve Wesseler
Director, Business Services
To Whom It May Concern,
This letter is in regard to the recent janitorial training that was presented to our organization by Gary Clipperton, President of National Pro Clean Corporation. The training that Gary provided was very thorough and well-received by everyone who attended.
Because of Gary’s expertise and years of experience, he was able to provide a great deal of information that not only included in the information in his handouts, but also many cleaning tips that can be performed using standard janitorial equipment.
I would wholeheartedly recommend this training seminar to any organization that is looking for ways to improve their janitorial services.
Louis M. Gonzales, CFM, FMA, FMP
Facility Operations Specialist
Otero Junior College
Child Development Services
Dear Mr. Clipperton.
Four months ago my business partner and I bought your National Pro Clean manuals and videos from your website www.nationalproclean.com. I have to tell you that in my 10 years in the janitorial and floor care industry I have never seen someone coach like you.
I have worked for international, national, local independent cleaning companies and recognized franchises, which have all taught me janitorial marketing, sales, administration procedures and quality control that has resulted in failure for some companies. But, you are the only one that really gets to the point on what’s the key to a successful cleaning business at a very affordable price. To me, your manuals are a gift. I wish I would have seen your website years ago.
During the past years I have spent lots of money and time on coaching from people that have never used a broom or on expensive techniques that haven’t really helped us grow. I can tell clearly that you started from scratch decades ago and have managed profitable cleaning businesses. You know exactly what you are talking about. You teach in a way that it is very easy to understand. All your information is very realistic and the suggestions truly do work when you apply them. Of course, it takes efforts, patience and persistence for results.
Absolutely all aspects of janitorial and floor care are covered in your packages. Everything an inexperienced or experienced cleaning company might need is already in your manuals. You have thought extremely well everything. The forms, flyers, bidding software, marketing methods, sales techniques, management ideas and everything else in your manuals is just fabulous. You summarize everything perfectly. In our case you have given us the confidence that we are now doing things the best way.
I want to thank you for not being selfish and for sharing all your knowledge and years of experience. Your counsel has helped us get more accounts and manage them appropriately in an industry that is very competitive. We really appreciate all the time you have dedicated to us through emails and telephone calls even during late night hours. You are always quick in responding, and helpful,
We truly wish you the best.
Sincerely,
Freddie Chavez
Pure Janitorial Solutions
San Diego. CA
“Hi Gary,
I just wanted to mention at how thankful I was to have stumbled on to the JanBid software created by you at National Pro Clean Corp. Not only did his JanBid software peak my interest, but as I navigated through National Pro Cleans website, I found a link for the Contractor Start Up & Expansion Program with the JanBid software bundled together.
With all that was being offered, I figured that this much information would be such a wise investment, how could I not spend the money now in order to save myself the costly mistakes my wife and I would have made already learned by Gary and his company with the many years of being in the industry. It only makes sense to go along with a proven successful method at someone else’s expense, rather than having to make several costly trial and error mistakes yourself. This is after all why proper training exists for all jobs and or careers.
Thank you so much Gary, my wife and I love the software and knowledge your company has brought to the table for our business.”
“Gary,
thanks for your personal help on the recent construction clean bid. The numbers you suggested were right on and I was awarded the contract. Your fliers, contract and supporting materials were excellent. My investment in your programs has more than paid off on just my first job.”