Step 1 - Getting Started with

             Analysis and Planning

·        How to evaluate, plan, implement, manage and maintain improved results with lower costs

·        Controlling input and improving throughput to enhance output

·        Rate your current departmental performance -

10 question survey

Step 2 - Process Improvement

·        Using value engineering to assess importance and cleaning frequency for all operations

·        Developing a winning game plan starting with a sequential work flow

·        Eight steps to organize and streamline supplies

·        Improving orderliness

·        Strategies to reduce seven major hindrances

·        Work simplification – 11 guidelines to shorten cleaning cycles

·        Mastery of Motion Economy – 18 tips in analyzing personal efficiency

·        Identifying delays and bottlenecks

·        Understanding motion time study basics –11 elements

·        Engineering a cleaning flow system

·        Fourteen elements that affect new worker break-in rates

·        Accelerating the mundane to focus on details

·        ISO overview from a leading expert

·        Twenty-three topics for interactive training

    Step 3 – Quality Improvement

·        Understanding seven definitions of quality

·        Twelve losses caused by substandard quality

·        Six reasons why quality should be Job 1

·        Seven steps to QI (Quality Improvement)

·        Deming’s TQM approach

·        Ten areas that are beyond the workers control

·        Importance of customer surveys and quality scorecards

·        Five major causes of complaints

·        20 item QC inspection – rating % of cleanliness

·        Six factors that affect scorekeepers rating procedures

·        Quality offset ratings – 10 conditions that can make 100% quality scores impossible

·        Diagramming quality graphs

·        Control charts to monitor progress

·        Importance of benchmarking to identify and imitate best practices

·        Projecting increase/decrease in cleaning frequencies

·        Flow chart to solve 6 major cleaning deficiencies

·        Techniques in training workers to develop an eye for detail

·        Upgrading results by rating appearance of all surfaces on a scale of 1-10

·        Instill cleaning ownership within staff members

·        How timing problems impact tolerance levels

·        Gap analysis – how far are we from achievable competence?

·        Nine steps to solve major cleaning defects

·        Developing self directed work teams

·        Complaint responses and handling non-quality issues

·        35 item Quality Improvement Checklist

   Step  4 – Productivity Improvement

·        Major deficiencies with the cleaning process, supplies, equipment, management and staff (36 items)

·        Six policies that create bureaucracy

·        Eleven ways to reduce soil input

·        Sixteen attitude builders that increase productivity

·        Sixteen attitude problems that decrease productivity

·        Fifteen solutions to staff performance problems

·        Cleaning variances – a scaleable rating for the eleven major productivity hindrances

·        Productivity improvement checklist

·        Fourteen interactive discussion topics for training classes

   Step 5 – Overcoming resistance

                 to change

·        Typical emotional responses to uncertainty and change

·        Eight steps in handling resistant attitudes

·        Motivation and conflict resolution

·        How to overcome 7 major performance excuses

·        Checklist for managing change

·        Eight discussion topics that encourage acceptance 

    Step 6 – Cleaning with Teams

·        Seven objectives in establishing teamwork

·        Understanding basic requirements for cleaning with teams

·        Team VS Zone cleaning – 16 comparisons

·        Sixteen strategies to establish cooperation

·        Understanding the division of major work tasks

·        Workloading for team success

·        Using a Gantt chart to allocate team assignments

·        Charting work divisions for office cleaning, floor and carpet care

·        Team results checklist (15 items)

·        Twenty-eight topics for in-service discussions regarding implementation of team cleaning

       Step 7 – Effective Training Programs

·        Thirteen benefits of providing comprehensive training

·        Measuring the gaps between skill deficiency, skill proficiency and actual performance

·        Identifying the learning styles of trainees

·        Seventeen tips to improve your training skills

·        Training the whole person: head, eye, hand, foot, heart and providing feedback to the ear

·        Skill assessment tests

·        Seven habits of a highly effective cleaning tech

·        Using the Pocket Pal system to track job assignments

       Step 8 – Become a Winning Coach

·        Self-test: What kind of manager are you?

·        Developing a win/win management style

·        Seven leadership styles to avoid

·        Seven important character traits of a leader

·        Six ways to better achieve results through others

·        Code of behavior for team members

Step 9 – Troubleshooting Cleaning

               Problems

·        Over 100 innovative and workable solutions to common cleaning problems

·        Specific answers to challenges with trash removal, dusting, detail cleaning, vacuum cleaning, dust mopping, wet mopping, burnishing, scrub and recoat, stripping, carpet maintenance and restorative cleaning  

  Step 10 - Procedures that save
      time and improve quality

·        Over eighty cleaning tips that will speed up cleaning times and improve results

·        Innovative solutions to make the job easier
 

    $79 plus shipping and handling

$ 20.00 Priority mail U.S.

$ 35.00 Overnight U.S.

$ 50.00 Canada and Mexico

$ 55.00 Overseas 

            E-version $79