National Pro Clean Corp.
Starting a Cleaning Business
FREE ADVICE - How to Start
a Janitorial or Office Cleaning Service
|Click to view You Tube video and then click back
|Leading Cleaning Consultant
by Gary Clipperton, 40-year cleaning industry veteran and President of National Pro Clean.
An office cleaning business, janitorial, or carpet
cleaning service can be extremely profitable. It can be started part-time as a home-based business and built at your own pace.
There are several critical steps you will need to master. Our free advice can help you overcome common start-up and expansion
What Can I Expect?
Commercial cleaning has built-in job security. Each day the same routine repeats in producing a clean
facility. In fact, every occupied building in every city has to be cleaned by someone. Why can’t that someone be you?
Even though large national and franchise operations are definite competitors, they represent only 30% of the market. Small,
independent janitorial companies account for 70% of the cleaning contractors.
When starting a cleaning business, you can begin part time, working from home with a
fairly small investment. Once you have your own contracts, the income is steady and the profits can be substantial. According
to the Bureau of Labor Standards janitorial services is one of the fastest growing segments of the commercial market.
Some contractors set an initial goal of earning over $5,000 a month by the end of their first year.
Keep in mind that the first three to six months can be spent in building the business before actual profits are earned. As
some would say, “don’t give up your day job” until your income is established.
More businesses are outsourcing their cleaning needs than ever before. Cleaning services protect a customer’s
assets including floor coverings, rest room fixtures, and general furnishings. A professional cleaning service meets a valuable
need by extending the normal life of a facility and its contents.
Self employment is not for everyone. You should decide if you have the
management and entrepreneurial skills to start and run your own business. Here are a few traits that are required of successful
• Determination – You will need lots of drive to handle business
demands including sales rejection, setbacks, and startup obstacles.
• Salesmanship - You need to master the art
of closing deals. Also, be ready to promote your business everywhere you go.
• Organization - You must plan your
work and work your plan. Landing new accounts requires constant attention. You must stay focused on your priorities and avoid
• Performance – You must ensure consistent results on a daily basis. You need a team
that is detail oriented and disciplined.
• Astuteness – You must attain the business skills to accurately
weigh the pros and cons affecting every decision.
If you are investigating the purchase
of a cleaning franchise, make sure you can live with the monthly royalty that is deducted from your income. Check to see if
you can terminate relations if you become dissatisfied with the franchise control and rules. Check out litigation filed against
the franchise and demand a full disclosure.
An alternative to buying a franchise
is investing in a comprehensive Janitorial Startup Program. It is possible to learn from the experts how to avoid the common
startup mistakes. A home study course is an excellent alternative. You will find many tips on starting a business at the website
hosted by SCORE (Service Core of Retired Executives) - part of the Small Business Administration - (www.score.org).
cleaning accounts may require service only once or twice a week. Larger buildings normally require nightly service. Most of
the cleaning is performed after business hours. It’s best to start with smaller offices which one or two people can
clean in 1-2 hours. Once you are comfortable managing small accounts, you may consider expansion. Simply market your services,
add new accounts, and then hire and train more helpers.
The overall routine is not
a lot different from cleaning your own home. You empty trash, dust surfaces and wipe spills, dust mop floors, wet mop floors,
vacuum carpets, clean rest rooms, refill soap and paper dispensers, and clean entrance doors and drinking fountains.
Basic janitorial cleaning equipment might include a commercial vacuum costing $200-$350, along with
a trash pick-up container, mop bucket and press, wet mop, dust mop, dust wand, scraper, and basic cleaning supplies such as
all-purpose cleaner, spray bottles, towels, trash bags, bowl cleaner, cleaner-disinfectant, and glass cleaner. Your total
supply requirements could run under $500 and would allow you to clean up to $3,000 a month in accounts.
A local janitorial supply store can assist you with choosing the correct cleaning products. Many of the large
wholesale clubs and home improvement centers also carry cleaning supplies and tools.
a cleaning business can be accomplished with a fairly low investment. However, it can take 3-6 months before you
are ready to start turning a noticeable profit. By keeping your day job, holding off on expenditures and conserving cash flow,
you can weather the initial growth challenges. You still need a small nest egg to start your office cleaning service. Here
are some general cost projections:
Startup Training Manuals, audio, video,
software, literature and FREE ongoing expert consulting $379
Basic set of janitorial
equipment and supplies $500
Business license and commercial checking account $70-150
General liability insurance and fidelity bond
Office supplies (computer and printer?)
Monogrammed shirts, business cards, literature
Optional - accounting software, CPA or legal counsel $500-2000.
One other great thing about starting your own janitorial service is that you don’t need all the funds up front.
You can purchase a Startup Program to learn all the ropes, get your cards printed, obtain licensing, and then start marketing.
Once you land a contract, you can purchase insurance, office supplies, and cleaning equipment.
the business grows, it is beneficial to expand your service to include floor and carpet care. These services require additional
training and equipment, but can earn double or triple the amount charged for basic janitorial services. Carpet cleaning training
procedures can be learned online.
Before You Start
You can conduct a market survey to confirm the timing is right to expand a cleaning service into your local
community. Simply visit or phone small and medium sized businesses in your area. Inquire if each prospect is happy or unhappy
with their current janitorial service. Record the responses so you can follow up with the unhappy prospects at a later time.
A written business plan can help you establish goals, develop a written strategy, and identify startup
costs. The US Chamber of Commerce web site (www.uschamber.com/sb/default) contains many helpful suggestions including details on writing a business plan and the pros and cons
of the various business structures.
There are legal and business requirements to
meet when starting a business. Your local Chamber of Commerce or Better Business Bureau (www.bbb.org) can advise you of licenses and registration requirements for your city. The U.S. Department of Commerce
Small Business Administration (www.sba.gov) is a great source for help in establishing your business structure and meeting accounting, banking,
and tax guidelines. You may want to contact an accountant or attorney to assist with the legal and accounting requirements.
Most banks require a business license before they will open a commercial account. This could require
filing a city, county, or state business name registration or DBA (Doing Business As). Some states charge sales tax, others
don’t. Some states have special filing requirements and those can be located at (www.taxadmin.org/fta/link/forms.html) or from the Small Business Administration at: http://www.sba.gov/licenses-and-permits.
Contract cleaning services is one type of business where it is possible to grow
at a steady pace and allow the expanding income to finance new or used equipment as needed. It’s unnecessary to open
a fancy office or purchase a brand new van. Learn creative ways to procure your equipment without going into a lot of debt.
Zoning requirements for home-based businesses vary from city to city. Some cities
restrict employees from working in the home, or prevent parking of numerous vehicles, or extra traffic. Some cities prohibit
storage of hazardous chemicals or posting signs outside your home. Still, there are millions of home-based businesses in the
To excel, you will need professional literature, an impressive bid
proposal packet, and a prospecting and marketing program. Customers don’t need to know that you work from home. However,
they will be impressed with sharp fliers and attractive business cards. Customers expect a professional answer when they call
your phone number. A start up program that prepares you to present a professional image will give you a competitive advantage.
Expansion will require adding employees,
sub-contractors, or leased employees. If you plan on hiring your own employees, you will need an employer identification number
(EIN) obtained from the Internal Revenue Service. They will also provide an information packet on how to start a business,
along with all the federal requirements.
There are numerous U.S. Department of Labor
employment regulations that must be met. Additionally, OSHA has safety requirements for using cleaning chemicals,
plus strict laws governing the handling of medical waste (www.osha.gov/SLTC/bloodbornepathogens/index.html).
Most states will require worker’s compensation insurance
for all employees. This coverage pays medical bills and wages for full-time employees injured on the job. Another option is
to use independent sub-contractors. However, there are specific IRS guidelines to be met. Independent contractors must
furnish their own insurance and worker’s comp. Subs would be paid a percentage of the contract (normally starting at
Many customers will require insurance coverage. General commercial liability
pays your customer in the event you damage their equipment or facility. Each state has different premiums, but generally figure
$800 to $1500 a year. You can request free quotes online by visiting U.S. Insurance (www.usinsuranceonline.com/usio/index.php?cat=2&pt=2).
Bonding covers you if one of your workers is convicted
of stealing money or merchandise. Most insurance companies specializing in commercial insurance can also write a fidelity
bond to cover your staff.
PEO (Professional Employer Organizations) or employee leasing
companies provide an important service of assuming employer responsibilities. You recruit, hire, train, and supervise your
own crews, but the leasing company assumes all employer responsibilities including payment of all payroll taxes. You furnish
the payroll details and they compute and issue the checks as if your workers were actually their employees. The state employment
agencies and the IRS recognize this service as valid. One source is Work Life (www.worklifefinancial.com/PayrollAdministration.aspx).
Start Up Nation (www.resourcenation.com) has over 100 links to receive free quotes on almost any business service. You can request quotes on
bookkeeping services, website design and hosting, E-mail marketing, credit card processing, small business loans, legal services,
telemarketing, answering services, mailing services, business insurance, buying a business, payroll services, background checks,
worker’s comp. and employee leasing just to name a few.
By consulting with
an experienced business coach or cleaning mentor, you can avoid costly startup mistakes. Again, the IRS web site has a large
list of resources for small businesses. They also have links to each state website providing local rules and business regulations. Just
make sure when you are starting a cleaning business that you are in conformance to all laws and local ordinances.
Click here for details on a complete startup program including an expert mentor
|Learn how to land cleaning contracts
a cleaning business requires taking positive action to locate prospects and close contracts. Learning to land your own
accounts is the first step to success. An experienced consultant or mentor can help you develop a winning marketing program.
Trial and error can be VERY expensive.
Building owners hire janitorial services
to experience the benefits of a professional cleaning crew. Owners and managers are interested in the appearance of their
building, the safety and health of the occupants, and the affordability of the cleaning service. They also want to avoid legal
repercussions from inadequate maintenance.
Before you begin marketing, develop a list of target accounts,
normally within a 20 mile radius of your home or office. Besides saving on gas, there is another benefit of focusing on customers
in your neighborhood. When you talk to a prospect you can assure them you live nearby and can readily assist whenever they
might need you.
It helps to prospect accounts where you have prior experience
or inside contacts. For example, if you have previously worked for a day care, a church, a doctor, a realtor, a factory, a
car dealership, or an attorney, you probably know how the business operates. With this experience, you can approach similar
businesses and relate to their needs. Another prospecting source is friends and relatives who work at a business and know
that the business is not happy with its present service.
Determine the scope of
your services prior to developing any brochures. Decide if you can offer window washing, carpet cleaning, or floor finishing
services. Professionally designed literature should showcase your services. If you lack graphic design skills, contact a mentor
or consultant or enroll in a study course that will help you learn these skills.
If you are starting out
part-time, you should decide which marketing approaches best fit your capabilities. Normally, over 60% of the buildings in
most cities are cleaned by a janitorial service. By qualifying as the prospects back up (#2), it may not be long before you
can become #1. In the DVD video “Secrets of Landing Cleaning Contracts” there are twelve strategies explaining
how to develop a dynamic marketing system, approach prospects, handle the sales process, and negotiate contracts.
An account acquisition program can help you establish your marketing strategies. It reminds you where
to go and who to see, and keeps you on track. Proper training to upgrade your sales skills is important along with using procedures
and forms to track the process. National Pro Clean marketing materials includes a list of 25 tips on presenting your bid proposal.
Another helpful marketing strategy is to develop an elevator speech. This is a short (20-30 second) introduction.
This brief introduction is prepared in advance to solicit a favorable reaction when meeting new people. To merely say, “Hi,
my name is Gary and I own a cleaning service”, is not particularly earth-shaking.
you could preplan an interest-provoking opener such as, “Hi, how are you today?” Then, ask permission to give
them a business card and state, “My name is Gary with National Pro Clean. We provide professional and high quality cleaning
services for office buildings and we offer free price quotes. Do you know of anyone who might be interested?”
The second introductory speech has a greater chance of creating a favorable response.
A sales presentation
manual should be developed that includes as many relevant sales points as possible. The objective is to show that you have
value-added services that make your cleaning service superior to other companies.
During preliminary discussions
with building owners or managers, keep in mind that they have questions about your capabilities. For example, they may ask
if you offer Green Cleaning (http://www.epa.gov/oaintrnt/practices/janitorial.htm) - an environmentally friendly approach. To learn about and offer Green Seal (www.greenseal.org) products and procedures will require additional study and preparation. NSF Sustainability
now has a new program to certify cleaning chemicals http://www.nsf.org/business/sustainability/product_greener_chemicals.asp?program=Sustainability
Another area of concern is if you have a procedures manual and proper training to reduce cross-contamination.
With proper training, you can offer healthy building cleaning programs that reduce cross-contamination. The spread of disease
including H1N1 and MRSA contamination has become a major concern for employers. Recent studies show that employees claim that
30% of their illnesses occur at work.
There are several effective marketing approaches
1. Canvass your territory and leave a brochure and business card. This
approach works quite well if you have a proven presentation.
2. Approach all the people you know (especially other company
owners you do business with) and ask them for referrals. Tell your neighbor that you will buy them dinner if they help you
land a contract at the business where they work.
3. Phone prospects from a target account list available from many local
libraries or from Info USA. Use a script that offers a free estimate. Consider learning the skills to hire and train your
own telemarketer or contact a company that specializes in prospecting and setting up bid appointments such as www.mycleaningbiz.com.
4. Join a leads exchange club (www.bni.com). There are several to pick from in most cities. It requires an investment of time and money.
Networking with other business owners can be an effective way to locate customers. Your local Chamber of Commerce may offer
5. Visit general contractors, commercial realtors, owners of the various building trades,
and janitorial supply firms. Make sure they have plenty of your business cards. Post your card on bulletin boards.
Use a post card mail-out to reach your target account list. Make sure it is professionally designed as a direct response mailer.
Offering a discount and free estimate for your cleaning services can attract new accounts.
7. Implement a consistent
follow up program for all persons previously contacted. Use post cards, phone calls, and emails. When the “itch cycle”
hits, and they are ready to make a change, they will know how to contact you.
8. Consider the advertising power of calendars,
note pads, pens, and other inexpensive items from advertising specialty companies. You can find a list of the advertising
specialty and promotional products suppliers in your local yellow pages.
9. Ask for referrals from present customers.
Once you secure a new customer, work extra hard to impress them and then ask for a letter of recommendation and referrals.
The power of “Word of Mouth” advertising can never be overlooked.
10. Consider a small, yet professional
website. It may not generate a tremendous number of leads, but it definitely lends credibility to your service.
One final way to assess marketing responses is to track all of your closing averages. This could
include: number of phone calls that must be made to set a bid appointment, numbers of mailers to generate a lead, number of
appointments that must be made to locate a qualified prospect and number of bids submitted to secure a contract. Keep in mind
that if customers are not rejecting your price about 20% of the time, this could indicate your prices are too low.
There is a lot to learn about bidding psychology. Contractors, who consistently bid too low, may do so just to get new contracts.
They, in turn, may sell off these unprofitable contracts to unsuspecting new startup companies. It doesn’t hurt to remind
a prospect that they usually get what they pay for. There can be a high turnover in contractors who over promise but can’t
deliver the goods consistently.
a Professional Bid Proposal Package
Develop or purchase an impressive and professional-looking
bid proposal package. It should include attractive fliers describing your service, a thorough cleaning specifications chart,
a user-friendly service contract, and details about your service. Remember: failure to discuss itemized and detailed cleaning
tasks in advance can lead to problems later on.
Most prospects want reassurance that you employ trained and
qualified workers. They may ask if you have a comprehensive training program and an operations manual. They may even ask to
see a written copy of your cleaning procedures, your safety program, your procedures for pre-employment screening, background,
and drug checks, procedures for ensuring building security, and your quality assurance program. Before starting a cleaning
business, make sure you have documentation for your internal operational systems.
Click here for the ultimate Cleaning Contractor Marketing Program
|We can show you how to accurately bid and become a biddng expert.
proposal would include an annual, renewable contract quoting a monthly fee. It is a serious mistake to offer a bid that is
priced below your own cost. Do yourself a favor and master the bidding process before you begin submitting proposals. Whenever
you price your service too high, you may lose the contract. If you price too low, you may secure the contract and wish that
Customers don’t feel obligated to help you construct
and price your service fees. They figure if you are a qualified contractor, you will know how to submit an accurate price
estimate for all the required services. A bidding formula takes into consideration all of your expenses, the desired net profit,
and what the market will bear.
Start by estimating how many hours a night it
will take to clean the building you are bidding. Next, determine what the going labor rate is for your city. Then, add your
labor burden that includes all payroll costs. Next, add all of your anticipated expenses including chemical, equipment, and
overhead (such as office supplies, phone, insurance, advertising costs, etc.). Finally, you calculate a fair profit
to add to your price. The net profit is amount of income available to you as the owner.
Since bidding can be a complex task, an accurate and efficient bidding software program (http://www.nationalproclean.com/id25.html) provides many advantages. For example, a building survey form should be available to collect
and record the cleaning specifications, frequencies, and special needs. Most importantly, the cleaning variables must be rated
to determine if the cleaning demands will be light, medium, or heavy. By scoring at least seven cleaning demands on a sliding
scale, accurate production times can be projected for each separate bid.
consideration is whether a customer desires a full and complete cleaning each time or whether they would be interested in
a partial cleaning with just a trash pickup and rest room touchup on given nights. By offering these options, a customer experiencing
severe budget constraints can then pick and choose service levels. Using a thorough bid checklist is helpful, especially in
identifying customer expectations.
During the building tour, a prospect will
observe your appearance, grooming, and self-confidence. To make a good first impression, refrain from uneducated questions
that could reveal your inexperience. Don’t criticize the current service provider because it could be a family member.
Be punctual for all appointments and try to bond with your prospect.
If you are
making a tour in response to a Request for Proposal, make sure you have studied the proposal in advance. During the building
inspection or bid walk-thru you must identify all the cleaning demands and needs. It helps to evaluate the quality of cleaning
currently being provided and note all deficiencies.
Determine if the prospect
requires carpet and floor care services. If so, plan to offer these services or locate a sub-contractor who can perform the
work for you. It is best to price additional services separately and invoice the customer as the service is performed.
A bid proposal package should be customized for each prospect. Include information
about your company, cleaning experience, management experience, scope of services, a detailed cleaning specification chart,
advertising fliers explaining the advantages of using your service, the contract or service agreement, and possibly your insurance
coverage. Consult with your business coach or mentor to match your bids to each customer.
is critical to outline and discuss all the cleaning duties with the customer before you start. If you omit certain items,
a customer may come back later and claim you are responsible for cleaning certain areas that you were unaware of. Janitorial
Success is a comprehensive marketing manual that assists contractors in providing a detailed bid proposal package.
As mentioned previously, it’s beneficial to offer carpet cleaning and floor care services.
Many businesses are in need of regular traffic lane maintenance or deep extraction of their carpet. The IICRC (www.iicrc.com) - Institute of Inspection, Cleaning and Restoration Certification - is a non-profit organization
that provides training programs and certification of carpet cleaning technicians. Recently they have approved an online carpet
cleaning training program from National Pro Clean Corp.
Floor care is another
way to expand your service. Customers with tile floors will need them cleaned, buffed, and periodically refinished. This technical
side of the business can be easy to mess up. Be sure you are trained and equipped before you start offering this service.
Normally carpet and floor care services are bid by the square foot. JanBid Estimating Software is a bidding program that calculates
all phases of carpet and floor care along with the janitorial price.
|Office Cleaning Bids - You Tube
Click here to view one of the top selling, highly accurate and extremely fast bidding software programs - includes free help
IV. Managing your Business
management is a key ingredient to business growth. There are things to master such as: time management, proper business image,
negotiation skills, managing people, customer service, and the list goes on. The more you learn about starting and running
a janitorial business, the greater will be your success in avoiding costly mistakes. In addition, there are home study courses
for cleaning contractors that can teach you the ropes.
Accounting is another important skill for contractors to
learn. Regular monitoring of income and expenses will identify trends and profitability. You should develop (or purchase)
a system to track productivity for each building, and monitor equipment and job costs and all financial trends.
Tracking monthly income and expenses is critical in order to locate over-expenditures. Part of JanBid
Software includes recording the cleaning income and expenses. In addition, there are accounting software packages that help
with all the details of invoicing and tracking accounts receivable.
of the responsibility of starting a cleaning business is to initially keep expenses on the low side. Put off temptations
to borrow large sums of money or take on unnecessary debts. Each month compile a profit and loss statement from your checkbook
to assess the financial health of your business.
There are other areas of business
management to learn including: contact management, sales quotas, follow-up of leads and prospect calls, cost projections,
customer history, accounts receivable, quality inspections, customer satisfaction surveys, and complaint resolutions.
Recruiting and hiring workers
have probably heard the saying, “Good help is hard to find”. In the office cleaning business, bad help can be
a sure way to lose a customer. Finding competent personnel is difficult, but not impossible. Consult with your business coach
or cleaning mentor to explore the best sources for workers.
Cleaning contractors should also have a HR (human relations)
system to process and manage new workers.
Forms can be used to process and track
activities. Examples are: employment applications, applicant evaluations, verification of previous employment, employment
interview questions, employer hiring liabilities, employee orientation, on-job-training checklist, work orders, daily schedules,
time records, employee performance review, employee or sub-contractor checklist, disciplinary action, job descriptions, exit
interview, and termination forms. These forms are included in the book Janitorial Success.
There are several ways to recruit workers. You can ask employees for names of dependable, hard-working
people who want extra work and like to clean. Consider giving bonuses to employees whose referrals are hired and stay on.
Ask vendors, service people, and sales people if they know of anyone who is seeking work as a cleaning technician. Consider
posting a job opening on www.craigslist.com or at www.monster.com or at a local junior college, Bible College, or even your own church.
Pre-employment screening is crucial. If you hire a sex offender to clean a daycare center or
a drug addict to clean a doctor’s office, you could end up in court charged with hiring negligence. A professional management
system should include a thorough employment application process with a screening and rating system. Wonderlic (www.wonderlic.com) provides a pre-employment testing service called Employment Reliability Inventory. It is
a short test that predicts with remarkable accuracy the reliability and dependability of a candidate.
A professional training program must quickly assess when a worker needs specialized training. This
is often called gap analysis. Compare what the worker can do with what he or she must do. Then, be prepared to fill the gap.
Our Cleaning Performance Handbook is an excellent manual to train workers
how to perform with high quality and at improved productivity rates. Another approach to training is to require workers to
view cleaning videos and take a proficiency test. This will pinpoint their comprehension levels.
Rapid growth poses new challengers. Workers must be trained to perform all required duties. Just
because you hire a friend or relative to clean a building does not mean you can give them the keys and turn them loose. It
is important to visit each building on a regular basis and check up on things. In order to converse intelligently with a customer,
you must know what is going on in their business place.
control inspection form is a valuable tool to score the cleaning performance of each worker. One of the best ways to inspect
a building is to use a cleaning tasks scorecard. By scoring each task on a scale of 1-10 and then totaling and dividing by
the number of items rated, you will find the overall percent. An 80% score is normally tolerable, but if it drops below 70%
expect customer complaints. This rating system can also be used to warrant a pay raise or even to terminate a worker.
Volumes of books have been written on
improving customer service. Customer satisfaction is what keeps long-term cleaning accounts. Always follow up promptly with
new customers and on all project work. Make sure they are happy with the work. Follow-up can also lead to additional work
and referrals. Keep in mind that if required tasks are slighted and soil builds up, complaints may occur.
After a series of complaints, with a slow response on your part, expect the customer to look for another
service. Some new contractors become upset when a customer complains. As the owner, you must not take it personally. Instead,
offer an apology for items that were missed. On the other hand, when you investigate a complaint you may discover that a building
employee was working late and made a mess after your crew finished cleaning.
are numerous things that can happen in a building involving your crews, customer employees, and with your boss (the building
manager). It helps to have a consultant available that can guide you thru the mine fields of customer service.
An excellent practice is to track the cleaning time for every job.
This will be invaluable information when making future bids. Of importance is to note some of the cleaning variables that
made this job easy, average, or difficult. It helps to record the production time in thousands of square feet cleaned per
hour, the hourly gross and net profit, and the price per square foot.
|Quality Control Inspections are essential
IV. Setting up your Cleaning Process
Although many people who start a janitorial or office-cleaning service have experience, there are a lot of
challenges that can trip up a newbie. After you land a contract, the work begins. You must purchase the appropriate equipment,
develop a cleaning work-flow system, and ensure that all the required areas are being properly cleaned.
The equipment you select must be maneuverable, productive, easy to use, cost efficient, and transportable
if it is moved from building to building. You might select two or three sizes of machines that will efficiently access a given
area. Small machines are required to maneuver in and out of tight or congested areas. Large machines are best suited for wide-open
areas such as halls, ballrooms, and gymnasiums.
Next, test-drive the selected
equipment to verify maneuverability and suitability. Consider transportation time, cost, and human energy consumption to move
the largest piece of equipment to remote locations, such as other building levels. Use benchmarked cleaning times to calculate
productivity for each given machine.
It is not unusual for the first night
to take twice as long to clean a new account than it will after several days. The learning curve must be mastered. Among other
things, you must locate all the waste baskets and electrical outlets. There will usually be a number of neglected areas that
must be cleaned to bring things back into shape. It’s wise to put in extra time initially to impress the customer.
There are basically ten skills to master in order to provide fast, efficient,
and quality work. These are outlined in “Cleaning Performance Handbook”.
Not only must the right people be matched to the right job, but there are a host of demands in workloading
the project. You will need a uniform and thorough process so all workers can flow efficiently through each building. Jobs
must be assigned so that the entire team finishes at about the same time.
two buildings clean the same. Cleaning with a team (where appropriate) normally leads to labor savings. You must decide whether
to use zone cleaning or clean with a team. Master the art of employee motivation, coaching skills, and excellence in leadership
to build a winning team.
|Use high productivity cleaning equipment to lower your costs and ensure competitive prices.
Click here for a turn-key management program for your cleaning business.
Click here for details on Cleaning Performance Handbook.
If you are serious about starting a cleaning business, you don't have to go it alone. There
is expert advice available including a home study course on how to start and expand your cleaning business.
|Click here to view You Tube video and then click back
Click here to Start or Expand Your Janitorial Service